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A Memo from Linda Givens, Executive Director

July 8, 2020 - 5:00 PM



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A Memo from Linda Givens, Executive Director

July 1, 2020 - 5:00 PM



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A Memo from La Vida Llena

June 26, 2020 - 5:00 PM



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A Memo from La Vida Llena

June 19, 2020 - 5:00 PM



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A Memo from Linda Givens, Executive Director

June 11, 2020 - 5:00 PM



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A Memo from Linda Givens, Executive Director

June 9, 2020 - 5:00 PM



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A Memo from Linda Givens, Executive Director

June 5, 2020 - 5:00 PM



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A Memo from Linda Givens, Executive Director

June 4, 2020 - 9:00 AM



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A Memo from Linda Givens, Executive Director

June 2, 2020 - 9:00 AM



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A Memo from Linda Givens, Executive Director

May 30, 2020 - 9:00 AM



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A Memo from Linda Givens, Executive Director

May 29, 2020 - 4:00 PM



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A Memo from Linda Givens, Executive Director

May 28, 2020 - 9:00 AM



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A Memo from Haverland Carter LifeStyle Group

May 22, 2020 - 6:00 PM



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A Memo from Haverland Carter LifeStyle Group

May 19, 2020 - 9:00 AM



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A Memo from Linda Givens, Executive Director

May 18, 2020 - 6:00 PM



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A Memo from Linda Givens, Executive Director

May 15, 2020 - 9:00 AM



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A Memo from Linda Givens, Executive Director

May 14, 2020 - 9:00 AM



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COVID-19 Update

A Memo from E. DeAnn Eaton, CEO



May 14, 2020 - 9:00 AM



ZERO Deficiency Survey

Last week the Center for Medicare & Medicaid Services (CMS) issued new requirements for nursing homes and initiated a Covid-19 focused Survey for Nursing Homes. Inspections are to be conducted under the direction and authority of the United States Attorney General.

La Vida Llena was among the first to receive this inspection on Monday and Tuesday of this week. I am proud to announce that during the exit interview it was indicated that LVL had ZERO Deficiencies!

Thank you to Linda Givens and the healthcare staff for maintaining the highest level of care during these most trying of times. I appreciate all you do for our community and its residents.

Be kind, stay safe, be well.

Thank you.

DeAnn

DEANN EATON Inspection Announcement 5-14-2020 900AM









A Memo from Linda Givens, Executive Director

May 12, 2020 - 9:00 AM



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A Memo from Linda Givens, Executive Director

May 8, 2020 - 6:00 PM



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A Memo from Linda Givens, Executive Director

May 7, 2020 - 6:00 PM



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COVID-19 Update

A Memo from Linda Givens, Executive Director



May 6, 2020 10:00 AM



Re-testing: Now Thursday Morning 5-7-2020

As you can well imagine, the Department of Health has a very active and changing calendar. Re-testing for Alta Vista, Casitas, and Nueva Vista is re-scheduled to Thursday morning. Residents to be tested will be called with the updated details.

National Guard: Thursday 5-7-2020

Members of the NM National Guard will be on campus at 8AM Thursday and will be assisting our staff in cleaning all the hallways and common areas of all buildings.

During the Governor's update Tuesday 5-5-2020, she discussed how she is making the National Guard available to assist where needed. Helping support retirement communities who find themselves short on staff is one of those ways they are helping.

So don't be alarmed when 40 National Guard arrive Thursday morning - they are here to help.

Notice about Flower Delivery!!!

We have been informed by the Department of Health that flower delivery is NOT allowed for Assisted Living, Mi Casa, or Healthcare (nursing home).

Residents should be abiding by the stay at home order issued by the Governor except for emergency or essential outings. Always wear a mask when outside your apartment.

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Covid-19 Update

A Memo from Linda Givens, Executive Director

May 5, 2020 - 10:00 AM



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Press Release for La Vida Llena

Friday, May 4, 2020



LA VIDA LLENA: 13 RESIDENTS WHO TESTED POSITIVE FOR COVID-19 NOW RECOVERED AFTER CONSECUTIVE NEGATIVE TESTS 5-4-2020



Facility Continues To Confine Positive Tests to Nursing Home; 99% of Other 415 Residents Still Negative

ALBUQUERQUE - After receiving around-the-clock medical care subsequent to having tested positive for COVID-19, 13 residents of La Vida Llena have recovered from the virus. The residents have each tested negative for COVID-19 twice consecutively - the New Mexico Department of Health benchmark for recovery.

"We continue to do everything we can to protect our residents and to make sure they stay healthy despite this unprecedented attack by an invisible enemy," said DeAnn Eaton, the CEO of Haverland Carter Lifestyle Group, which operates La Vida Llena. "Every life is of enormous importance to our staff and we will do everything in our power to help our residents who have gotten sick recover,"

Ten of the recovered residents live in the LVL nursing home. Three live in LVL's Independent Living apartments. Currently, seven residents who have tested positive for COVID-19 continue to get treatment in an isolated area of the nursing home. Three residents of the Independent Living apartments also continue to receive treatment after a positive test.

To date, 17 residents of the nursing home have passed away after a positive COVID-19 test.

"This has been bar none the most difficult challenge we've ever had to face," said Eaton. "Like nursing homes across the U.S, we have been under attack. We grieve the loss of life even as we feel uplifted by these 13 recoveries. We will continue to do everything in our power to make sure everyone gets healthy and stays healthy."









Covid-19 Update

Op-ed by E. DeAnn Eaton, CEO

May 2, 2020 - 6:30 PM



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Daily Communication from Linda Givens, Executive Director

Friday, May 1, 2020 (final 4:30 p.m. JMG)

Covid-19 Update



As we go into a new month, I have encouraging news to share with all of you. The number of residents and staff members currently positive for COVID-19 at LVL continues to fall based on the most recent test results.

Of the 24 residents currently in our Health Care center, only 6 remain positive for COVID-19. These residents continue to be isolated and to receive the best possible around-the-clock medical care.

In the Independent Living area, we had previously reported six positives. We are down to three total among the 371 residents of that area. That means we are at 99 percent negative there and in all units besides Health Care.

I must thank our staff for their hard work, the New Mexico Department of Health for their support and each of you for doing everything you can to reduce the footprint of the virus in our community. You are in my heart and my prayers every single day. We are grateful for your support in such a difficult time, even as we continue to share your sorrow and sympathies for the many families whose lives have been negatively impacted by this unprecedented pandemic.

As you may have seen on the news, other care facilities around the state have had serious outbreaks of COVID-19, even as LVL's issues seem to be receding. Because of this, we will need to exercise some patience in regards to additional testing here on campus at Alta Vista and Nueva Vista. As the pandemic continues to spread, DOH has had to focus its energies more widely. I continue to work with my contacts at DOH to develop a "Plan B" for testing that should be in place very soon.

We also continue to work diligently to improve housekeeping and sanitation service all across campus. I'm grateful to your patience as we talk with private contractors and other organizations who can help us even more efficiently deep clean and disinfect our common areas and also provide IL residents with cleaning service in your apartments. I hope to be able to announce details of a solution early next week. Again, thank you for bearing with us through some uncharted territory.

Let me close today's communication with thanks for the many, many words of support and encouragement that I've been receiving from our residents and staff. This pandemic has been incredibly difficult for every resident, every family member and every staff member. I can't begin to tell you how much these positive communications have meant to me personally and to our team

Together, we will get through this.

Linda









A Memo from Linda Givens, Executive director

April 29, 2020 - 6:00 PM

Covid-19 Update



I hope that this memo finds you well.

First, let me thank our independent living residents, who continue to remain in their apartments. It is crucial that you continue to limit your time outside your apartments only to those occasions that are absolutely necessary. I know that it has been lovely weather, and if you wish to take a walk outdoors, please wear your mask within the community and while on the LVL grounds. Staying home, wearing your mask when outside your apartment, and washing your hands regularly are the best methods to stay safe and well.

Our staff continue to work diligently for the safety, comfort, and wellbeing of our residents. Thank you! As you know, we have some staff members who are at home, having tested positive for COVID-19. We pray for these individuals, who must wait at home until they are released by DOH to return to work. You will understand that we cannot release names of staff members who have been affected, as that is not legally allowed. Also, we have had some staff members who have chosen no longer to be employed at LVL. I wish they had not made that decision, but I understand that they make the choice that seems best to them and their family. Meanwhile, I'm working diligently to make sure that we find staff who can maintain all the operations that LVL staff and residents rely on. It's a challenge, but we're getting there.

As you know, I have been in conversation with the New Mexico National Guard to provide personnel who can assist our environmental services department. They have not given me a precise date and time for their work here. As soon as I have details, I'll communicate those to you. Likewise, we're in conversation with companies who are able to engage in regular disinfection of our community, and I'll let you know those details soon, just as soon as I can work them out with providers.

Also as you know, the NM Department of Health has confirmed that they will be sending a team to complete the testing at Alta Vista, the Casitas, and Nueva Vista. I have not heard back from them as to when this will be scheduled. In addition, I'm working the DOH to have a regular cycle of testing, both for those who have tested positive and for the community as a whole. I'm so grateful to the DOH for their assistance in setting up this process.

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Memo from DeAnn Eaton, CEO to residents, family, friends and staff members

April 28, 2020 - 4:30 PM

Covid-19 Update



Long after the COVID-19 pandemic ceases to make people sick by the millions, those of us in the business of caregiving will study this crisis to learn how to better protect our most vulnerable residents against a sickness that has killed in staggering numbers. The last seven weeks have truly been unprecedented for La Vida Llena and for the nursing home industry across the nation. Every plan, every procedure, every rule we rely on must be revisited, retested and improved because one thing is certain:

This killer virus, invisible and indiscriminate, has no mercy - especially for older Americans and the medically fragile, and especially in group settings where residents and staff by necessity live and work at close quarters.

While the team at LVL has already begun to look hard at every aspect of our business - to make sure that our more than 400 residents are as safe as possible under such grave circumstances - we're also aware that other entities are also looking hard at how we've handled the past seven weeks.

No doubt you've seen the headlines and read the criticisms leveled by the New Mexico Attorney General and the Albuquerque Journal newspaper - each of whom quoted a handful of discontented residents, family members and former employees.

At LVL, we absolutely believe in constructive criticism, transparency and addressing problems quickly and decisively. We also believe in facts, like the following:

LVL closed our nursing home Health Care area on March 11, 2020, the very same day that Gov. Michelle Lujan Grisham issued an executive order mandating nursing home facilities be closed to visitors.

Shortly after that closure action, we received an inspection from the New Mexico Department of Health which indicated that our precautions and procedures were appropriate. City inspectors also arrived at the conclusion that we were responding appropriately.

Initially, testing for COVID-19 was restricted only to people who displayed symptoms of the disease. Thus, asymptomatic people, who might have been infected, were not barred from working at LVL; there was no way that they could have been prevented from working, as they did not exhibit typical symptoms (a persistent cough, shortness of breath, or a fever). Unfortunately, it is likely that subsequent infections arose from asymptomatic workers caring for Health Care residents who did not realize that they were carriers.

As soon as the state Department of Health changed protocol to allow COVID-19 testing for individuals who displayed no symptoms, LVL leadership made arrangements to have all residents and staff in the Health Care area tested. Shortly afterward, testing was made available to all IL residents and staff, as well as staff and residents of Assisted Living and Mi Casa. As of this writing, 98% of independent living residents have tested negative. In addition, Assisted Living and Mi Casa have no COVID-19 positive residents.

At the time of writing this, we have 11 positive tests for COVID-19 among residents of the Health Care area. As of today, 17 residents of the Health Care area have passed away after a positive test for COVID-19. Each of these residents was asymptomatic for COVID-19, complicating their care. Each of the nursing home residents who passed away had serious underlying health conditions. In some cases, loved ones believe that these underlying health conditions represent the most likely cause of death for these residents.

When it comes to closing various facilities within LVL, our team has fully complied with, and continues to work cooperatively with, DOH and other state agencies. Our phased approach to closing independent living facilities like the dining room and the fitness center complied with the Governor's executive orders and state guidance. It also took into account that those areas are only used by residents of the Independent Living and Assisted Living apartments - areas that have had virtually no positive tests for COVID-19.

In regards to PPE, again we have complied with the state's guidance. When PPE was urged for caregivers tending to COVID-19 positive patients, we complied. From the first positive COVID-19 cases in Health Care, all caregivers in that area have been wearing full PPE. As testing became available and as increased supplies of PPE were acquired by the state, the rest of the LVL staff and residents were instructed to wear masks at all times, and staff who care for IL residents who have tested positive for the virus are also utilizing full PPE in their service.

Again, we will continue to examine every aspect of our pandemic response to look for areas where we can improve. Our goal is to continue to be one of the best senior living providers in the state and the Southwest - and to make sure each of you feels well cared for. We will continue to communicate with each of you as each development warrants, using every means we have: from delivering physical copies to residents to posting on the LVL website, Facebook page, resident portal, and in the staff areas and broadcasting important updates on Channel 77.

As the Governor works toward a gradual lifting of emergency orders, LVL management will look carefully at how those changes affect the life of our community. We will do everything possible to preserve quality of life without sacrificing health and safety for residents or staff.

Finally, I'd like to take an opportunity to thank our staff, who have worked tirelessly over these past weeks. They are all heroes in my book, making sure that residents are cared for and kept as safe as is possible in the present situation. In particular, I'd like to thank Linda Givens who, during this health emergency, has demonstrated amazing strength and resolve in working with DOH and other government agencies, while at the same time overseeing the operation of LVL as each day brings a new challenge, and all the while attempting to requests and communications from residents. Linda, I so appreciate your steadfastness in this time.

I'd also like to thank each of our residents. You have been extraordinarily cooperative in the midst of changing circumstances and you've remained positive in your efforts to work together so that our community remains a place where people are valued and supported.

LVL communication from DeAnn, 4-28-20 MG final 4:30pm









Notice regarding COVID-19

A Memo from Linda Givens, Executive Director

April 27, 2020 - 5:30 PM



URGENT NOTICE UPDATE:

Residents should be abiding by the stay at home order issued by the Governor except for emergency or essential outings.

Re-testing:

There still has not been any communication from the Department of Health as to when they will be returning to LVL to provide testing for Alta Vista, Casitas and Nueva Vista. As soon as we know we will provide the details.

Closing stairs and door at DOOR #22:

Bradbury Stamm has informed us that the stairs/stairwell/and door at DOOR #22 will be closing effective Tuesday morning 4/28/2020. The closure will be for several months.

Housekeeping:

The Department of Health has asked how they can help us. What they have been able to do is arrange for the National Guard to assist our housekeeping department with our common areas and hallways in the independent living buildings. The exact timing is uncertain - but should be by the end of the week. Their work will not include individual apartments; we are still looking for additional staff and/or a contractor. Our housekeeping staff will continue to maintain the health care center, assisted living and Mi Casa.

Delivery Detour:

On Wednesday, Thursday and Friday of this week, the north road will be closed to the delivery dock. Deliveries will be detoured onto the south road through the construction site. Detour signs will be put up and Bradbury Stamm will direct delivery vehicles to the delivery dock.



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Notice regarding COVID-19

Memo from DeAnn Eaton, CEO to residents, family, friends and staff members

April 23, 2020 - 5:00 PM



As we come to the end of the day Thursday, I want to bring you up to speed about the impact of the COVID-19 pandemic on La Vida Llena. This unprecedented situation continues to challenge not only everyone who calls La Vida Llena home, but every staff member, every New Mexican and every American. Let me start by thanking each of you who lives here, works here, or who has a loved one living here. Your understanding and your cooperation have been invaluable as we work around the clock to protect lives and each resident's quality of life.

In an effort to keep everyone safe, we continue to work with the New Mexico Department of Health and with other federal, state and local agencies to implement their ever changing recommendations and guidelines. As a home to people who are at greater risk for COVID-19, especially those in our healthcare center who are extremely medically fragile, we must do everything in our power to preserve our residents' health - even if those actions create some degree of inconvenience.

This has been the hardest month of my career at LVL. I was very saddened by the loss of so many residents in our healthcare center. The families and friends continue to be in my thoughts and prayers. I ask you to pray for the caregivers, who, by their nature, form personal relationships and become extremely close to those residents. They continue to show up every day to provide care to those extremely medically fragile residents.

In total, of these 415 residents outside the Healthcare Center, 99 percent have tested negative to date. We thank God for every one of these negative results.

Currently, 10 residents in the Healthcare Center have tested positive for COVID-19 and are being cared for in an isolated section of the Healthcare Center. Experienced caregivers - together with support, guidance and staffing assistance from the Department of Health - are taking comprehensive measures to treat these residents.

An additional 16 residents of the Healthcare Center have tested negative for COVID-19. All La Vida Llena residents have been urged to self-isolate in keeping with directives from the state and the Centers for Disease Control. All residents are required to wear their mask when outside their apartment. All residents are receiving services, like meal and mail delivery, meant to make their living conditions safer and less stressful. Our Life Enrichment team continues to ramp up services like virtual entertainment, online shopping, and education offerings to keep quality of life high while practicing social distancing.

Finally, 34 of La Vida Llena's 303 employees have tested positive for COVID-19. Each of these employees is currently at home recovering under quarantine. Each team member and their loved ones continue to be in our prayers at all times. We look forward to their full recovery and their eventual return to work, according to current DOH standards. I am very pleased that some staff members have recovered and returned to work.

I hope this answers your questions for the present moment. While none of this is ideal, we believe this set of procedures offers you the most freedom and the best quality of life with the least possible inconvenience and the greatest positive impact on the community's health.

Be kind, stay safe, be well.

Thank you.

DeAnn Eaton DEANN EATON 04_22_20_V1 DBW edits 4-23-2020 final 5PM









Notice regarding COVID-19

A Memo from Linda Givens, Executive Director

April 22, 2020 - 5:30 PM



URGENT NOTICE UPDATE:

Residents should be abiding by the stay at home order issued by the Governor except for emergency or essential outings.

Re-testing:

We are still waiting to hear from the Department of Health as to when they will be returning to LVL to provide testing for Alta Vista, Casitas and Nueva Vista. As soon as we know we will provide the details.

Restricted points of entry DETAILS: Beginning Thursday 4/23/2020 AT 4:00 PM

The Monday communication indicated we would be locking all doors to the community. In follow up discussions with NM Department of Health, we will be able to secure the campus and buildings by placing security check points at the Lagrima de Oro road entrance to the main campus and at the gate entrances to Alta Vista, Casitas, and Nueva Vista. All doors throughout the campus will continue to be usable with your fob. All doors will have a sign indicating use for residents only.

We have hired a local, professional, experienced security company to provide security guards at each of the three entrances during the times LVL personnel are not available.

Package Delivery:

Any packages delivered by family, friends, UPS, USPS, FedEx, grocery stores or pharmacies will be delivered to the security check point. The packages will then be picked up by Life Enrichment and delivered directly to your apartment.

Everyone -

residents, employees, vendors, construction workers, personal care workers, etc. will enter through the checkpoints. Anyone gaining admission will have their temperature taken. If you have a personal caregiver, please call the hospitality desk to add their name to a list of persons allowed in the building.

No one else will be allowed access. Should you leave the campus, you will need your resident ID or driver's license with your LVL address for re-entry. Upon re-entry residents and all employees will have their temperature taken and fill out a questionnaire. Everyone must wash their hands when reentering the building.

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Notice regarding COVID-19

A Memo from Linda Givens, Executive director

April 21, 2020 - 6:00 PM



URGENT NOTICE UPDATE:



Re-testing:

Testing for all Main Campus residents went very smoothly today. Thank you all for your cooperation. Alta Vista, Casitas, and Nueva Vista testing will begin on Wednesday 4-22-2020. You will be contacted as to time and location. Employees will receive direction from their supervisors.

Restricted points of entry: Beginning Thursday 4/23/2020

The points of entry restrictions will begin on Thursday. The details of how we will be executing this plan are being finalized. By late afternoon Wednesday 4/22/2020 the details will be communicated to all residents and staff.

All residents should continue abiding by the stay at home order issued by the Governor except for emergency or essential outings.

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Notice regarding COVID-19

A Memo from Linda Givens, Executive director

April 20, 2020 - 6:15 PM



URGENT NOTICE:

Late this afternoon we have received notice of additional instructions being issued by the NM Department of Health. On TUESDAY, APRIL 21, 2020, the activities below will take effect. More specific details will be provided mid-morning, but this is a heads-up of events happening on the 21st.

Re-testing:

All residents and staff are to be re-tested for Covid-19, the tests will begin on Tuesday and continue until all are tested. You will see the testing stations being set up in the morning.

Restricted points of entry:

Effective Tuesday - all entrance doors to the main campus will be locked and entry to the building will be the front main entrance only. There will be one entrance to Alta Vista and one entrance to Nueva Vista. Further details will be available on Tuesday.

You will be receiving more details on Tuesday of these new Department of Health instructions.

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Notice regarding COVID-19

April 17, 2020 - 6:30 PM



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Notice regarding COVID-19

Message from E. DeAnn Eaton, CEO

April 16, 2020



Earlier today, we received an email from the office of New Mexico Attorney General Hector Balderas describing what he calls "preliminary findings" into his review of the operation of La Vida Llena. This release of information - which went to reporters across New Mexico at the same time as it was emailed to La Vida Llena - was done, according to the AG, to "prevent future risks of harm to LVL's staff and residents."

We absolutely agree with this goal - which is exactly what we would have told investigators from the Attorney General's Office had they contacted members of the La Vida Llena management team. To date, they have not done so. Regardless, we look forward to that set of conversations when they happen.

In response to this letter, La Vida Llena released the following statement to the media, which we want to share with you verbatim:

It's surprising that the New Mexico Attorney General has chosen to release incomplete findings of an investigation he describes as in progress - and to send those preliminary findings directly to the media before anyone at La Vida Llena had the opportunity to review the findings.

No members of La Vida Llena leadership have been interviewed by the AG's investigators. When they do contact us, we will be fully cooperative, including detailing the comprehensive set of actions we've taken over the past month to follow the directives and orders issued by state and federal agencies. In fact, at present we are working in partnership and under the supervision of the New Mexico Department of Health, who have personnel on site at La Vida Llena helping us care for our residents.

We also will continue to be transparent about the finances of our non-profit, faith-based organization. In short, no money has ever been misused. We will continue to use every dollar we have at our disposal to accomplish our mission of serving seniors and improving their quality of life.

As of last night, 432 residents of La Vida Llena had tested negative for COVID-19. 16 residents who have tested positive for COVID-19 are being cared for around-the-clock in an isolated area of our healthcare unit. Experienced caregivers - together with support, guidance and staffing assistance from the state Department of Health - are treating these residents, each of whom is of advanced age and with serious underlying health conditions.

At the same time, every lost life La Vida Llena, our residents and residents' families have experienced as a result of this awful virus remains firmly in our hearts, our minds and our prayers. We will continue to do everything we can to protect the living-- and to serve this at-risk even as we grieve the 10 fine human beings who have been lost during this unprecedented pandemic.

The Attorney Generals emailed preliminary findings include the following key points, culled from what he calls "32 interviews of staff, residents, contract workers, and family members of residents." We do hope investigators will speak to more than a mere 4 percent of the 448 residents and 303 employees who currently comprise the La Vida Llena family.

We hope this clears up any questions you may have in the wake of this letter and the ensuing media reports. If you have any additional questions, please feel free to call 505-291-3294.

Again, thank you for everything each of you has done to contribute to the safety of La Vida Llena in the wake of this pandemic. To our residents ... thank you for your patience and understanding, your support and your strength in the face of an unsettling, frightening crisis. To our staff members ... thank you for courage and your commitment to doing your jobs under adverse conditions. We know that better days are near. Until then, we continue to be inspired by each of you on a daily basis. You are in our prayers.

DeAnn

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Notice regarding COVID-19

Message from E. DeAnn Eaton, CEO

April 16, 2020



To the Residents and Staff of La Vida Llena:

I was recently asked if I've ever experienced a challenge like COVID-19 in my 25+ years working with La Vida Llena and Haverland Carter Lifestyle Group. I have not. Nothing in my three decades in the healthcare industry compares to what our residents and staff has faced over the past month.

As a wife and mother, a businesswoman and someone who feels deeply responsible for each of La Vida Llena's over 430 residents and some 300+ employees, I want to reassure you that our staff is doing everything possible to keep every person connected to this organization as safe as we can. In times like these, I am reminded ever more keenly about our shared humanity and how important it is to see each day as a precious gift. Please know that all of you are in my thoughts and prayers each day.

To date, ten medically fragile residents in the La Vida Llena healthcare center, each with serious underlying health concerns, have passed away after testing positive for COVID-19. Words can barely describe our sadness at such a loss of life brought on by an invisible enemy we're fighting with everything at our disposal. To everyone so deeply impacted by this wretched virus, please know that you are never far from our hearts. Each day we come to work, it's with a strong resolve to protect every life we can protect and to keep every LVL resident as healthy and safe as possible under unprecedented circumstances.

Let me update you on where things stand as of the close of business April 15, 2020:

You will continue to hear from us frequently as we work to keep everyone safe. If you have loved ones in one of our facilities, please rest assured that this outbreak appears to have been kept under control and isolated to La Vida Llena healthcare center. Updates will continue to be posted online and distributed to residents.

To all our residents: Thank you for your understanding and your commitment to living safely amid such uncertainty and inconvenience. If there's something you need, please let Linda Givens or Laura Broeker know and we will be there for you.

And to all LVL staff members: Thank you for your courage and commitment to living up to our mission each day. I stand in awe at the long hours you've worked, the fear you've withstood and the giving hearts displayed by each of you time and again. If this last month has been an unprecedented challenge, please understand that it has also been a privilege to be a part of such a group of caring, compassionate human beings. Thank you for all you do.

Just as we care about the health of every resident and every employee of La Vida Llena, we also care about the soul. The Rev. Mark Goodman, our Corporate Director of Community Development, has been an incredible resource for our residents and our team throughout this crisis. Below you'll find his thoughts on the challenges we've faced.

Recently, as I was sharing with my wife about how much this present crisis is weighing on my heart and mind, she asked me a question.

"What would your grandparents say to you, if they were here?"

It was an excellent question, for my grandparents lived through two World Wars, the Great Depression, and the Spanish Flu. They were also people of deep faith. I know what they would have said to me: "God is with you even in the darkest of times."

My heart is heavy just now. I think about the suffering the coronavirus is causing around the world, in our country, in New Mexico, in Albuquerque, and at La Vida Llena, and I grieve. It pains me to be separated from my family, and I know that you, too, are hurting, because you are separated from your loved ones. As a priest, I believe that death is not the end of existence, and yet I'm sorrowful at those dear souls we have lost in recent weeks, particularly those whose families could not say good-bye.

In the midst of the suffering, though, there are also stories of hope and heroism. The doctors, nurses, emergency responders, and all the health care workers on the front lines of this pandemic, including the staff at La Vida Llena, who continue their work faithfully so that you can remain at home and safe, are all heroes in my book. There are so many stories, too, of neighbors caring for one another.

For all who are reading this, I want you to know that you are in my thoughts and prayers. I want to say to you, "God is with you even in the darkest of times." Look for moments of beauty each day. Be kind. Be well.

Mark has captured what many of us are experiencing within our organization and outside it. Just as he has, I have spent hours over the past month praying for and thinking about our residents, our employees and the impact of the pandemic. Over the years, I've celebrated special events with you and mourned the passing of residents with you. I have and will continue to pray for each of you. Yes, I'm a wife and a mother, but I'm also a CEO striving to get our community through this really difficult time. Please, let's work together, be tolerant of each other, and be flexible in response to the many changes this crisis has caused for all of us.

Better times will surely come. Please stay safe and take care of yourself and your family. We will talk again soon.

Best,

DeAnn

A message from DeAnn 4-16-2020 dbw final 2









Notice regarding COVID-19

April 14, 2020 - 6:30 PM



COVID-19 COVID-19







Notice regarding COVID-19

April 13, 2020 - 4:30 PM



COVID-19







Notice regarding COVID-19

A Memo from Linda Givens, Executive director - Update and Holy Week

April 10, 2020 - 5:00 PM



This is an incredibly difficult time as we all navigate the impact of the COVID-19 pandemic. Our heartfelt condolences to the families and friends of LVL residents who have passed away during this unprecedented Covid-19 pandemic.

As always, our policy is to provide up-to-date and ongoing communication. What follows is additional information on what is being done to keep everyone safe and healthy.

If you have been tested, you know you report your test results to LVL voluntarily. Otherwise, we do not learn of the result until they are released as totals by the Department of Health. So you very well could hear updates on the news before hearing it from us.

There have been no new cases reported in the healthcare center - either residents or staff. In our healthcare center, many of our residents are frail and in poor health. Since we are a life plan community, we regularly assist people and care for them at the end of their lives with choices and care in our nursing facility. The recent deaths reported were all residents that were being treated for various underlying health issues and they tested positive for COVID-19.

As unfortunate as it may be and given the declining health of our healthcare residents, we will likely have more deaths in our community in the coming weeks. Some will test negatively, and some will test positively for COVID-19. Please remember that all the deaths reported have been people living in our skilled nursing section. There have been no deaths in our independent and assisted living areas.

The Office of the Attorney General has contacted us and requested copies of the communications provided to residents regarding Covid-19, and copies of all the have been sent. The same information is posted publicly on Facebook and our website.

Please remember to follow the Governor's stay at home orders. When going anywhere outside your apartment, wear a face mask. Wash your hands frequently, and be responsible. What you do now will save lives, including those who are your friends, relatives and neighbors.

Just as importantly, we want to thank our hard-working staff that is so dedicated to caring for our residents. And thank you to the residents for taking the tough steps to keep everyone safe during the COVID-19 pandemic. Remember the Governor's recommendation to self-isolate.

Clear your mind and spirit by getting outside in the sunshine!

The following message is from the Rev. Mark Goodman

During this time, when life around us has changed so dramatically, it's important to recall that we are in the midst of two holy seasons: Passover and Holy Week. For those whose faith tradition observes these days, these are seasons when our attention is focused on God's blessing and presence with us, even in the darkest of circumstances. Today, Good Friday is a day to remember that hope and love cannot be extinguished.

On Sunday, if it is your tradition to celebrate Easter, the overwhelming message is that death and darkness don't have the last word. Life and light, hope and love, are stronger still.









Notice regarding COVID-19

A Memo from Linda Givens, Executive director - COVID-19 protocol update

April 9, 2020



Closing our buildings

In order to increase our ability to comply with the stay-at-home order by the Governor, we will be closing all of our buildings over the next few days. Closing the building means to keep people out - but also to keep residents in their apartment. In order to facilitate keeping residents in their apartment, we must first eliminate the reasons a resident would need to leave their apartment. Here is the plan:

MAIL DELIVERY:

TRASH:

Continue to take your trash to the nearest trash room. This procedure does not cause groups of residents to congregate together and thereby poses no risk as long as proper handwashing is done. Remember to wash your hands. Should you need assistance - please call Frank Gonzales at ext. 3569.

There has been previous communication regarding the delivery of meals, groceries and prescriptions.

We are still receiving results from the testing of over 425 residents and staff. We will provide updated information in a communication tomorrow.

Again, the most important issue is to comply with the order issued by the Governor. As stated in a news release by the Department of Health:

"...all New Mexicans have been instructed to stay home except for outings absolutely necessary for health, safety and welfare."









Notice regarding COVID-19

Message from CEO: DeAnn Eaton

April 8, 2020



I apologize for my oversight yesterday not to mention those staff and residents who have unfortunately tested positive with the Covid-19 virus. I wish you all a very speedy recovery. You are missed, and we are thinking about you. I imagine that you are feeling frightened and isolated, and this virus must be very unnerving to have. In addition, I'd like to offer my most sincere condolences to the families of those residents who have died during this time. So, Residents, Employees, and all family members impacted, please know you are all in our thoughts and prayers.

DeAnn